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Post Date 1/30/2013 
Title SD/LE Customer Facing 
Pay Rate Market 
Length 9+ Months 
Location St. Paul, MN 
Description Our direct end client in St. Paul, MN is looking for a contract to hire SD/LE Customer Facing consultant. Due to export control laws, the consultant must be a US Citizen or Green card holder. If you are interested, please forward your resume to

The Customer Facing IT Specialist is responsible for supporting the business processes in SAP including requirements definition, data integrity, testing, training, and reporting. The Functional IT Specialist has broad knowledge of business processes in general and knowledge of SAP Sales and Distribution (SD), Logistics Execution (LE) and associated business process. The Functional Analyst will collaborate with internal and external partners to identify and resolve business issues and drive innovative solutions; helping ensure that quality customer service is provided to SAP customer facing users and their associated business processes.

Responsibilities:
• Ability to understand configuration analysis across SAP, particularly in Sales and Distribution (SD) and Logistics Execution (LE)
• Partner with configuration staff to test solutions, including updating appropriate documentation
• Provide functional knowledge for the applications supported by SAP support organization and associated business processes
• Ability to resolve complex business requirements via SAP configured solutions
• Partner with Senior Business Analysts in the development of functional specifications and guide the development of those programs within the development team
• Work with Senior Business Analysts to define user requirements, and translate them to functional specifications
• Work closely with the Technology team to provide 24X7 functional and technology support on SAP systems
• Resolve Level 2 queries (i.e. break/fix, etc) that are assigned to them by the Queue Manager
• Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
• Be a single contact point for all user queries
• Collaborates as needed with other SAP support team members on configuration design questions and analysis
•
Basic Qualifications:
• Minimum 3 yrs business process design and / or redesign
• Must be able to travel internationally if needed


Preferred Qualifications:
• Bachelor’s level university / college degree
• 3 years IT experience
• 1-2 years experience working with SAP Sales and Distribution (SD) and Logistics Execution (LE)
• Experience working on or supporting one or more Full Life Cycle SAP R3 implementation
• Experience working with SAP Solution Manager, ARIS, BMC Remedy, and Kinetic Request
• Strong communication and presentation skills and the ability to work in a team environment
• Understanding of integration points between SAP Finance and Controls (FI/CO), Sales and Distribution (SD), Materials Management (MM), Production Planning (PP), and Business Warehouse (BW)
• Experience working in a global SAP environment
• Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities
• Ability to develop and exercise task specific project plans with minimal supervision.

Thank you,
Barb Connelly
Manager Consulting Services
York Solutions
bconnelly 
Recruiter Barb Connelly 
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