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Post Date 1/14/2013 
Title Business Analyst 
Pay Rate Market 
Length 6-9 Months 
Location Chicago, IL 
Description Salesforce.com Business Analyst to support our global Sales and Customer Experience functionality. This position can be located in either Minneapolis, MN or Chicago, IL. Reporting the Global IT Manager Sales and Customer Experience, you will:

Assist with leading the implementation and maintenance of large and complex projects that involve Sales, Customer Contact Centers and/or Customer portal functions to ensure objectives and timelines are met and works with management or information technology personnel to complete tasks, as required.

Serves as a liaison to Sales and Customer Service; leads and/or participates in the testing, maintenance, implementation, and upgrade of hardware, software, reports and programs.

Manage smaller projects, subsets of larger information technology projects; applies a general understanding of business operations; assist with setting technical standards and business processes, integrate operations across multiple functional groups.

Respond to a variety of broad questions and concerns from management regarding project requirements, documents needs, technical standards, and conditions; communicate the status of requests and determines the feasibility of projects; documents findings and actions.

Deliver results working with 3rd party delivery partners and Valspar global IT personnel.

Interpret and apply department policies and procedures and applicable laws, rules, and regulations; ensure compliance with these areas.

Represents the IT function as a lead technical contact, influences local business senior management on significant technical matters.

Work under general direction, independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives.

Performs other duties as assigned.



As the qualified candidate, you will have:

Bachelors degree in Information Technology or a related field

5+ years of experience implementing Sales, and/or Customer Experience projects

2+ years of experience with Salesforce.com Service and Sales Cloud

Experience with ServiceMax strongly preferred

Experience working with 3rd party delivery partners a plus

Applied broad information technology principles

Documented and designed user and technical requirements

An understanding of business and group requirements

Worked within a team and matrix environment

Set technical user standards and requirements

Interpreted and applied department policies and procedures and applicable laws, rules, and regulations

Solved technical problems and recommended solutions

Facilitated operations across multiple departments

Implemented and maintained projects and requirements

An understanding of general business operations and relationships

Worked with management;

PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applicable applications 
Recruiter Amy Kilcoyne 
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